Refund policy

At Hope & Joy, every piece is thoughtfully made or carefully chosen with love. We want you to truly enjoy your purchase, so please take a moment to review our policy below.

Customized & Personalized Items

Because personalized items are created just for you, all customized and personalized products are final sale.
This includes items with names, initials, dates, or custom designs.
No returns, refunds, or exchanges are available on these items.

Non-Personalized Items

For non-personalized items such as clothing, accessories, and non-custom gifts:

  • Must be requested within 10 days of purchase
  • Item must be unused, unwashed, in the original condition, and be in a fully re-sellable condition
  • Original receipt is required for a full refund 
  • Exchanges must be for an item of equal value

  • Store credit available for the item's current selling price if no receipt is available

Seasonal & Sale Items

All seasonal items, limited collections, and sale or clearance items are final sale.
No returns, refunds, or exchanges.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 3 days of receiving your order so we can make it right. 💛
Be sure to include photos and your order number when reaching out.

Online Orders

  • Store credit will be issued once the item is received and inspected

  • Customers are responsible for return shipping unless the item arrived damaged or incorrect

  • Original shipping costs are non-refundable

In-Store Purchases

  • Exchanges or store credit are available with a receipt

  • Items must meet the same condition guidelines listed above

If you have any questions or concerns, we’re always happy to help!

📧 hello@findinghopeandjoy.com
📞 (203) 208-8317
📍 95 Reef Road, Fairfield, CT

Thank you for supporting our small business and for choosing Hope & Joy — it truly means the world to us. ✨